Tool Store Returns & Refunds
30-Day Tool Store Returns Window
REFUNDS
At ProToolDepot, we want customers to clearly understand our tool store returns policy and their available return options.
Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method within 5 business days after the return has been inspected and approved. Your bank or payment provider may require additional time to post the refund to your account.
HOW TO START A RETURN
RETURN SHIPPING
To request a return, contact us at info@protooldepot.com with your order number, the item you wish to return, and the reason for the return. Please wait for return instructions before sending the product. Items returned without prior authorization may delay processing.
DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order after delivery. If you receive an item that is damaged, defective, or different from what you ordered, contact info@protooldepot.com as soon as possible with your order number and details of the issue.
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
NON-RETURNABLE ITEMS
Certain items may not be eligible for return, including products that have been materially used, altered, damaged after delivery, or returned with missing components.