POWER TOOL SHIPPING POLICY

At ProToolsDepot, we aim to provide clear and transparent shipping information for every order. This Shipping Policy explains our processing times, estimated delivery times, shipping charges, tracking, and what to do if there is a problem with your delivery.
ORDER PROCESSING
Orders are typically processed within 5–7 business days after payment has been successfully confirmed.
Business days do not include weekends or public holidays. Orders placed on weekends or holidays will begin processing on the next business day.
Processing time is separate from shipping transit time.

ESTIMATED DELIVERY TIME
After your order has been processed and shipped, estimated delivery time is 3–5 business days.
Including processing and transit time, customers can generally expect delivery within approximately 8–12 business days after payment has been confirmed.
Delivery times are estimates and may vary due to the destination, carrier operations, weather conditions, holidays, or other circumstances outside our reasonable control.
SHIPPING WITHIN THE UNITED STATES
ProToolsDepot ships to eligible addresses within the United States.
Shipping availability may vary depending on the product and delivery destination. Available shipping options, applicable shipping charges, and estimated delivery information will be displayed during checkout before you complete your purchase.

SHIPPING COSTS
Shipping charges are calculated and displayed during checkout based on the available shipping method and delivery destination.
You will be able to review any applicable shipping charges before completing your order.
We do not add additional shipping charges after an order has been completed unless a change to the order or delivery arrangement is requested and agreed upon with the customer.

SHIPPING METHODS
Available shipping methods are displayed during checkout.
The shipping service used for an order may depend on the product, package size, weight, destination, and available carrier services.
We do not guarantee delivery by a particular carrier unless this is explicitly stated when you place your order.

ORDER TRACKING
When tracking is available for your shipment, tracking information will be provided after your order has been shipped.
Please allow time for the shipping carrier to receive the package and update its tracking system.
LARGE, HEAVY OR OVERSIZED ITEMS
Certain power tools, equipment, or oversized products may require special shipping arrangements.
Large or heavy items may have different shipping costs, handling requirements, or delivery times. Any applicable shipping information or additional charges will be disclosed before the order is completed.

DELIVERY DELAYS
Although we aim to meet the estimated delivery times stated above, delays may occasionally occur after an order has been transferred to the shipping carrier.
Carrier delays, severe weather, holidays, transportation disruptions, incorrect delivery information, and other circumstances outside our reasonable control may affect delivery times.
Estimated delivery dates are not guaranteed unless a specific guaranteed delivery service is explicitly offered for your order.

SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
ProToolsDepot is not responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, except where otherwise required by applicable law.
DAMAGED OR INCORRECT DELIVERIES
Please inspect your order after delivery.
If your order arrives damaged or you receive an incorrect item, contact us as soon as possible and provide your order number, a description of the issue, and photographs where appropriate.
We will review the issue and provide instructions regarding the appropriate next steps.

LOST PACKAGES
If tracking indicates that your package has been delivered but you have not received it, or if tracking has not updated for an extended period, please contact us.
We will review the available shipping information and assist with the appropriate next steps.

RETURNS AND REFUNDS
Shipping-related returns and refunds are subject to our Return & Refund Policy.
Please review the Return & Refund Policy for information about return eligibility, return periods, return shipping costs, and refund processing.

CONTACT US
If you have questions about shipping or an existing order, please contact us:
ProToolsDepot
Email: info@protooldepot.com
Phone: +12342228091
Last updated: September 18, 2026